Synchrony Financial Credit Card Complaint

Advertising and marketing

Synchrony Financial Credit card department,

Advertising and marketing Virginia

I received an email with an advertisement. They promised a reward for using the card for transactions totalling at least $150.00. But I did not get the reward, despite spending more than $250.00. I called up the contact center. After being on the phone for close to an hour, I was told that they did not have a record of any such promotion. I feel it is a case of false advertising.

Synchrony Financial customer in Virginia
Dec 15, 2016

* Source: CFPB Complaint Database

Synchrony Financial response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Synchrony FinancialComplaint HistoryComplaints3/20165/20166/20167/20168/201610/201611/201612/20161/20172/20173/2017012345Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Synchrony FinancialAdvertising and marketing44.4%50.0%5.6%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageAdvertising and marketing0.0%19.9%3.4%1.3%0.4%12.3%62.4%0.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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