Heartland Payment Systems Student Loan Complaint

Heartland Payment Systems Student loan department,

Non-federal student loan Can't repay my loan Can't temporarily postpone payments Pennsylvania

I called Heartland on -/-/- at - pertaining to a deferment for my student loan account. They said I qualify for a deferment and I would have to pay the interest of -/-/- for 3 months. So I receive an email on -/-/2016 at - saying I do n't qualify for a deferment. I called them on -/-/2016 at - and asked them to remove my checking account information. I wake up today and - was drafted out of my account. I have screen shots of all information and correspondents