Amex Credit Card Complaint

Transaction issue

Amex Credit card department,

Transaction issue Texas

A hold of $110.00 was put on my american express server One VIP card Saturday -/-/2016 while checking into the - - in -. I called the the hotel today Monday -/-/2016 to ask why the hold was still on my card when I checked out Sunday morning -/-/2016. - advised they released the hold upon my checkout that it was my card merchant American Express Serve that still had the hold on my card. I contacted American Express Serve and they advised the could n't release the $110.00 until -/-/2017, because the do n't have the authority to in their system. Even though I had the - - on the line and told them I had no other pending hotel charges. It 's a blatant attempt to keep my money on their books for at least 30 additional days, and I consider this flat out FRAUD ...

Amex customer in Texas
Dec 13, 2016

* Source: CFPB Complaint Database

Amex response to complaint:
Closed with explanation

Created with Highcharts 4.2.3AmexComplaint HistoryComplaints12/20112/20125/20127/20129/201211/20121/20133/20135/20137/20139/201311/20131/20143/20145/20147/20149/201411/20141/20153/20155/20157/20159/201511/20152/20164/20168/201611/20160246810Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3AmexTransaction issue59.7%32.8%2.2%3.2%2.2%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageTransaction issue0.7%58.9%26.8%5.4%3.8%3.9%0.4%0.1%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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Contact Amex

https://www.americanexpress.com/
800-528-4800
P.O.Box 981540
El Paso TX 79998
Amex
Amex

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