Continental Finance Company, LLC Credit Card Complaint

Identity theft / Fraud / Embezzlement

Continental Finance Company, LLC Credit card department,

Identity theft / Fraud / Embezzlement New York

I filed a complaint about my Verve credit card backed by continental finance on -/-/2016, complaint number -. I filed the complaint because I had provided documentation supporting my fraud complaint to them directly. I reported my card stolen to them, provided the police report, and my letter of incarceration, as well as the affidavit of fraud that they requested I fill out and return. They had removed a good deal of the charges but were still trying to get me to pay $230.00 before re-issuing me a card and stated that these were late fees. I called to check the status of my fraud complaint and they ( continental ) informed me that the account had been closed and sold into collections ( - - - - - - - - - - ) I am beyond upset about this!!!! I feel like they are giving me the run around and sold the account to avoid resolution. I only held off on filing a complaint sooner because they acted as if they were handling this. I refuse to pay a dime, I wanted my card back!!! that had a - balance at the time I - ... .absolutely sick about this, hours and hours and hours spent on the phone for nothing Continental Finance - - - - - -

Continental Finance Company, LLC customer in New York
Dec 09, 2016

* Source: CFPB Complaint Database

Continental Finance Company, LLC response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Continental Finance Company, LLCComplaint HistoryComplaints4/20146/20142/20153/20158/201511/20151/201610/201612/201600.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Continental Finance Company, LLCIdentity theft / Fraud / Embezzlement63.6%9.1%27.3%Closed with explanationClosed with monetary reliefIn progressSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageIdentity theft / Fraud / Embezzlement0.2%13.6%6.8%2.6%0.9%17.4%57.7%0.7%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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