JPMorgan Chase & Co. Credit Card Complaint

Rewards

JPMorgan Chase & Co. Credit card department,

Rewards Virginia

Chase Ink credit card advertises - points for every $1.00 spent on wireless services. On -/-/2016 I made - transactions to pay - bills. $21.00 and $2100.00 Chase did not award me - points as expected. Upon complaining Chase claims that it is due to the way payment gets coded. This isnt something Chase explains to customers. I think this is a clear case of FALSE advertising and UDAAP Violation. I would like CFPB to help me solve the issue and get me the points I deserved to get in the first place.

JPMorgan Chase & Co. customer in Virginia
Dec 09, 2016

* Source: CFPB Complaint Database

JPMorgan Chase & Co. response to complaint:
Closed with non-monetary relief

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How JPMorgan Chase & Co. handles Rewards complaints

Created with Highcharts 4.2.3JPMorgan Chase & Co.Complaint HistoryComplaints2/20163/20164/20165/20166/20167/20168/20169/201611/201612/20161/201702468Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3JPMorgan Chase & Co.Rewards62.2%5.4%32.4%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageRewards0.1%19.3%4.2%4.2%0.5%17.5%53.6%0.5%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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