Santander Bank US Bank Account Or Service Complaint

Santander Bank US Bank account or service department,

Savings account Deposits and withdrawals Rhode Island

On - -, 2016 I was contacted by someone from a Santander Bank branch in - asking if I was in the state of - because someone was in her branch with my account number & an ID. I immediately called the customer service number on my debit card. As I was on the phone with customer service I logged into my account & discover someone has taken - separate with drawls out of my savings account. - at - branch $5500.00 cash, $2000.00 in a cashier 's check. - $6000.00 cash at another branch all in -. I was connected to the fraud department. I was told I had to go to a branch location with my ID to prove I was in -. All of my accounts were frozen ( checking & savings ). I had to go to the Police Station & file a report. On - - I inquired on the status & was told I needed to get a copy of the police report before the investigation could be completed. On - - I went to the police station picked up the police report brought it to my branch. It was faxed to the fraud


investigation was still in process & could n't give me a date when it would be completed. On the - I called the fraud department AGAIN. I was put on hold so she could contact the investigator. I was told my money would be back in my account by the end of the week. I checked my account several times on Friday - - & my money was not in my account. I called yet again & was told I had to go to a branch someone could help me there. I explain the situation to the 3rd person in this branch & then was told the fraud department was closed for the day so there is nothing he can do for me. He printed my profile took my cell phone number & promised he would follow up with the fraud department in the morning & call me. I never heard from him. On - - I filed an online complaint with the - office, I have not heard back. I contacted -. They gave me the phone number to OCC. After speaking with the OCC I was told I have to contact Consumer Financial Protection Bureau. It is now - -. It 's been 27 days since my money was taken. I have no answers. My money has still not been replaced. I do not want to speak to another person at that bank, the fraud department or the branch. I am extremely frustrated with this whole situation & do not understand what is taking so long to replace my money. This was the banks error for allowing someone to walk into branches in another state & with draw large amounts of money out of my account. I feel I have had to jump through hoops. Prove it was n't me. Take numerous hours out of my work day between having to go to branches & phone calls. I am hoping someone can help me please.