Amex Credit Card Complaint

Amex Credit card department,

Other fee Virginia

American Express card was issued since - through - with no annual fee. Account converted to - - American Express card and no fee was charged at conversion. - - annual fee of $95.00 charged but statement was put in incorrect -. Called American Express the moment it arrived in -. I asked that the potential to cancel/have refund of annual fee be considered. Was told it was escalated and to call back in -7 days. Called back on -/-/- and was told no annual fee was ever waived. Asked to cancel the card/pay remaining balance and have fee refunded. Was transferred to another area offering $25.00 off. Asked to cancel card/pay remaining balance and was transferred multiple times and then was lost in the number punching. I did not ever request the conversion to - -, have never paid bill late or not in full, have excellent credit and would like the $95.00 credited. Have ceased usage of the card. Will pay remaining balance minus $95.00 and hope to have situation resolved. Not understanding why i should have to call back in multiple times vs. American Express reaching out to me. Could not answer my inquiries of when there was any advance communication of the fee to be charged. Have spent & gt ; 45 minutes on phone attempting to resolve a card that is used & lt ; $ 400 monthly and have not flown - - in years ( nor chose this conversion ). While some customer service representatives appeared to want to assist, appeared their hands were tied.