Capital One Credit Card Complaint

Capital One Credit card department,

Late fee California

Capital One Bank is being completely unreasonable. I was out of the country on - separate occasions ( - and - ) and missed - payments months apart. I had an average of $15000.00 in my account during those months. The account had been open for a number of years and never late. I provided proof of these statements and Passport travel to Capital One Bank but they will not remove from my credit report.