BB&T Financial Bank Account Or Service Complaint

BB&T Financial Bank account or service department,

Checking account Making/receiving payments, sending money North Carolina

I have a business checking account with Bb & t and I have not been getting my bank statement. And someone wrote a fraudulent check using a starter check without my name or address but it had my account and routing number on the check for $4.00 and they despoit in a united federal credit union in -/-/-. My son has been in and out the hospital and he passed away on -/-/- and when I went to pay for his final expense the card declined and I went to bbt and they acknowledged that the check was fraudulent and filed a claim but denied it. I have had this account dunce -/-/- and I have never had to a problem. I work hard and have a family and do not have a dime to my name. They did not contact me regarding the check before cashing it.