Amex Credit Card Complaint

Other fee

Amex Credit card department,

Other fee Nevada

All Previous fees had been paid. The only pending amount on the account was for " membership '' fee of $95.00. Against better my judgment I paid the fee and cancelled the card on -/-/2016. I spoke with a supervisor at -. The remaining fees are the $36.00 late fees for untimely payment of the membership fee. The card was not used during this time. I requested they wave the late fees as I have paid the membership, but to no avail. I have not and will not use their services. I no longer have the card I shredded it. The account is a AM- Green Card ending - In addition my - rewards point were forfeited.

Amex customer in Nevada
Dec 06, 2016

* Source: CFPB Complaint Database

Amex response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3AmexComplaint HistoryComplaints12/20113/20124/20125/20126/20128/201210/201211/201212/20121/20133/20134/20135/20136/20137/20138/20139/201311/201312/20131/20142/20143/20144/20146/20147/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201511/20151/20163/20164/20165/201611/201612/20161/20170123456Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3AmexOther fee59.4%32.1%2.8%2.8%2.8%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageOther fee0.1%4.3%4.6%6.7%0.3%43.5%40.2%0.4%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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Contact Amex

https://www.americanexpress.com/
800-528-4800
P.O.Box 981540
El Paso TX 79998
Amex
Amex

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