Citibank Credit Card Complaint

Citibank Credit card department,

Billing disputes Kansas

I traveled to - in - 2016, and used my Citibank World Mastercard. When I received my monthly statement, I incurred foreign transaction fees totaling -. However, when I called Citi to question the charges, I confirmed the conversion rate. Specifically, I used the larger transaction for the - on - -, which converted - - - to -. This does not convert using the - exchange rate quoted by Citi. I asked Citi why I had hidden numbers inside the transaction, and that it appeared to be a double charge within the transaction, as well as outside the transaction. Citi reps told me that it was a line item explanation, and that those fees were not actually charged to my account, however, simple addition proves that to be incorrect.