Loan Care Mortgage Complaint

VA mortgage Loan servicing, payments, escrow account

Loan Care Mortgage department,

VA mortgage Loan servicing, payments, escrow account Arkansas

This complaint is new but related to our earlier complaint # -. That complaint was lodged against - Mortgage because it appeared that they were paid off by our new mortgage company in a refinance. I have discovered that - did not receive the payoff as our loan was sold just prior to that event. The new mortgage servicing company for just a few days was LoanCare. LoanCare is the company which should have sent us the funds that were held in escrow for taxes and insurance. We finally received a check from them today, - -, 2016 but it is short $46.00 from the amount shown on our last monthly statement. We are under the impression that escrow money is not something a company can just take any part of for themselves, but dedicated to payment of the homeowners ' taxes and insurance. Additionally, I ca n't imagine what they removed that amount of money for as they were well aware that they had purchased the loan on the first of -, 2016. We have attached documents which clearly show what happened. Thanks, - and - -

Loan Care customer in Arkansas
Dec 03, 2016

* Source: CFPB Complaint Database

Loan Care response to complaint:
Closed with monetary relief

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