The Western Union Company Money Transfers Complaint

International money transfer Money was not available when promised

The Western Union Company Money transfers department,

International money transfer Money was not available when promised California

I used western union to send an international money transfer. My receiver went to collect funds and was told that this transaction did exist in their system. I contacted western union and the representative asked me to call back at a later time since their system was down. By the way its almost always down. I used a different money transfer company to resend money and my receiver was able to collect the same day. I contacted western union to request a refund and way denied.

The Western Union Company customer in California
Dec 02, 2016

* Source: CFPB Complaint Database

The Western Union Company response to complaint:
Closed with explanation

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