Amex Prepaid Card Complaint

Amex Prepaid card department,

General purpose card Unauthorized transactions/trans. issues California

RE : BLUEBIRD ACCOUNT - $210.00 in stolen credit card charges I am writing to you for your assistance to settle a dispute with a stolen America Express Bluebird credit card. On -/-/2016 I received a text message from AmericaN Express Bluebird that my account is now at $0.00. I had $210.00 balance on the card prior to this email that I received at -. There were - charges made on -/-/2016 at the - - - - by - -, California. I live in - - and upon receipt of the email from AME- I logged on to my AME- account I went online and saw the - charges that were made between --. I received the email at -, I called from my house in - - and called AME- and called your payment processing center. I told them not to pay since these were fraudlent charges. They said it was pending and I had to wait until it was posted.


I can travel from - - to - - in 1 minute. I asked for someone to pull the tapes and I can send my photo to prove that was not me making the purchases. I also said when I was calling AME- they can call me back at work to prove I was in - - at - on -/-/2016. Amex said that based on - notification, they denied the dispute of my charges and closed my account. They said there was nothing they can do since - said the charges were valid. I wanted to explain my case I wanted to - to have someone just pull the tapes so I can verify that was not me making those purchases. The total of the - charges total $210.00. I have already filed a police report with the City of - - and the USPS both reports are attached to this letter. American Express Bluebird did nothing after I immediately notified them of the fraud charges. Since this was a prepaid account they are not out the money but the consumer me is out $210.00. American Express Bluebird has a obligation to the consumer when properly notified to reverse the charges and to fight for the cardholders funds back which they failed to do. Regards, - -, - - - - - - - - -, CA. - - --