Ocwen Mortgage Complaint

Other mortgage Loan modification,collection,foreclosure

Ocwen Mortgage department,

Other mortgage Loan modification,collection,foreclosure Massachusetts

Please help me to stop a foreclosure that is scheduled for - -. It would be unnecessary and unfair to foreclose while I am still waiting for a response to my appeal of Ocwen 's wrongful denial of my modification request. All I want is a chance to make a reasonable payment. I applied for a modification and sent in all the information that Ocwen asked for. Then I was wrongly denied based on Ocwen 's error. In a " non-approval notice '' letter dated - -, 2016 ( attached ) Ocwen said I was denied for a modification because my income was too low. The notice says that Ocwen verified my gross income as $-. That is completely wrong.


$-. Even if they only count part of the rental income, that is still far more than the $- they mentioned. So I sent Ocwen a letter dated - -, 2016 ( attached ) appealing the denial and explaining that they had made a mistake calculating my income. Ocwen confirmed they received my appeal, and in a letter dated - -, 2016 ( attached ) they said they would send me a written response. Since then, my niece has called Ocwen to check if anything more is needed. My niece has been authorized to talk to Ocwen for me since I am - and it is also hard for me to communicate in -. Ocwen has told my niece again and again that no more papers are needed for my appeal. They even told her the file was in the " under writing '' department. But we never got an answer or any update about the appeal. Instead, Ocwen scheduled a foreclosure sale for - -, 2016 ( letter attached ). Please have Ocwen postpone the foreclosure sale so there is time to give a fair consideration of my application and the appeal.

Ocwen customer in Massachusetts
Dec 01, 2016

* Source: CFPB Complaint Database

Ocwen response to complaint:
Closed with explanation

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Contact Ocwen

http://www.ocwen.com/
(561) 682-8000
http://www.ocwen.com/contact-us-business-developme
1661 Worthington Rd Ste 100
West Palm Beach FL 33409
Ocwen
Ocwen

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