Amex Credit Card Complaint

Amex Credit card department,

Rewards North Carolina

Was actively solicited a half dozen times by American Express Business Gold Card offer. The solicitation was in the name of our s-corp. we applied and were approved. The offer stated that we would received -, - points if we spent $5000.00 on the card in 3 months - however when it came time for American Express to award the reward points - they claimed that since we had a card previously we were not eligible. In later communications they claimed since the person who applied for the card had previously had a gold card - that we were not eligible. Our concerns are : 1. Why would they continue to actively solicit us for their card if we are ineligible? 2. Why would they approve us and issue a card but not inform us that we are eligible for the reward?


On -/-/2016 we spoke with a - - from American Express who apologized and explained that they have no way of suppressing customer solicitations to those that are ineligible to receive the awards -- explained its in the disclosures - however its not something we could find. Lastly - they solicited the small business we own for the card - and we applied for the card in the name of the small business ( an - ) which is a different entity from the individual. Under this type of solicitation and application - our assumption is that the card is associated with the - and since the entity had never previously had a card - we should receive the - points - however - - explained that although the solicitation was in the - name - and even though they ask for an obtain the TIN - that the card is issued to the individual ( the card has the company name on it, was applied for under the company name and TIN ) - and therefore the eligibility is evaluated based on the individual 's SSN on the application. While I am a well educated man I can not understand how this type of behavior is reasonable or ethical.