Mariner Finance, LLC Consumer Loan Complaint

Installment loan Managing the loan or lease

Mariner Finance, LLC Consumer Loan department,

Installment loan Managing the loan or lease Maryland

My wife and I received a two year, same as cash loan from Mariner Finance to purchase a new television from the - - -. We were told that Mariner Finance was going green and all information about the account could be managed from their website, not giving us, the consumer, a chance to opt out of receiving a paper statement. After signing up for an online account I noticed the only information on my account was my previous payment and my next payment due. I had no way to see my account balance, payment history, payoff date, etc. I called Mariner Finance to ask where to find that information. I was told that they do not provide that information on their website and the only way to find this information is to call them directly.

Mariner Finance, LLC customer in Maryland
Nov 30, 2016

* Source: CFPB Complaint Database

Mariner Finance, LLC response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Mariner Finance, LLCComplaint HistoryComplaints9/201410/201411/201412/20141/20152/20153/20154/20155/20158/20159/201512/20153/20168/201611/201612/201600.511.522.533.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Mariner Finance, LLCManaging the loan or lease4.3%82.6%4.3%8.7%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageManaging the loan or lease1.9%76.9%9.2%8.4%0.5%1.4%1.4%0.3%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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