Synchrony Financial Credit Card Complaint

Billing disputes

Synchrony Financial Credit card department,

Billing disputes Kansas

I opened a Sam 's club credit card when a clerk told that me I would " Receive $45.00 off Instantly '' if I made a $100.00 purchase the day I opened the account. There were signs all over the store adversiting this offer. When i received my statement the $45.00 was not deducted. I called - and was told that I was given wrong information. The credit would not appear for 2 or 3 months. I said I wanted to pay the balance, but I would deduct the $45.00 dollars. I was told I would be charged interest.

Synchrony Financial customer in Kansas
Nov 29, 2016

* Source: CFPB Complaint Database

Synchrony Financial response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Synchrony FinancialComplaint HistoryComplaints1/20162/20163/20164/20165/20166/20167/20168/20169/201610/201611/201612/20161/20172/20173/20174/20170510152025Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Synchrony FinancialBilling disputes47.5%42.0%10.5%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageBilling disputes0.1%6.4%4.6%3.9%0.8%32.3%51.5%0.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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