JPMorgan Chase & Co. Credit Card Complaint

Rewards

JPMorgan Chase & Co. Credit card department,

Rewards Virginia

I signed up for Chase - - in response to an advertisement indicating - points on - - ' frequent flyer program if I spend $2000.00 within 2 months. However, i never received that - points. when i called Chase to inquire about my point status, they told me it takes 3-4 months to update in the system. So I called back a month later ; Chase told me that my account actually was n't set up to receive that offer but instead it was $200.00 credit and - points, which was COMPLETELY DIFFERENT FROM THE TERMS OF THE DEAL I SIGNED UP FOR. Chase also told me that since i called back later than the 3 month time period, they ca n't change it back to the offer that I agreed to. THIS IS FRAUD. THIS IS PURE DECEIT. I have estimated the monetary value of this fraud. They cheated me out of - - - point. The cost of a - round trip - miles, which costs about $150.00 as a regular ticket. The - miles they CHEATED me out of corresponds to about - such round trips, which has a monetary value of $1200.00. I am absolutely livid and furious with their FRAUD AND THIEVING DECEIT.

JPMorgan Chase & Co. customer in Virginia
Nov 29, 2016

* Source: CFPB Complaint Database

JPMorgan Chase & Co. response to complaint:
Closed with explanation

Consumer disputes how JPMorgan Chase & Co. handled their complaint

Created with Highcharts 4.2.3JPMorgan Chase & Co.Complaint HistoryComplaints2/20163/20164/20165/20166/20167/20168/20169/201611/201612/20161/201702468Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3JPMorgan Chase & Co.Rewards62.2%5.4%32.4%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageRewards0.1%19.3%4.2%4.2%0.5%17.5%53.6%0.5%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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