Citibank Credit Card Complaint

Citibank Credit card department,

Credit card protection / Debt protection California

To Whom It May Concern : I escalated a request to have all remunerations refunded due to credit terms " originally '' signed via ( Citibank 's executive office ) whom is now an account servicer of which ( - ) serviced the debt effective - -, -. After requesting in writing on multiple occasions to have all payments refunded via - - ) now Debt Protection ( Citibank ), a service I am not deemed eligible for per " initial '' credit agreement/disclosure signed - -, - via ( - ). However ( Citibank ) recently sent correspondence dated - -, - stating I am eligible of which, a ( Citibank ) agreement sent was never signed or disclosed when originally applying for a " Best Buy ( - ) In Store '' consumer credit card. - - an assigned executive response unit liaison submitted a ( Citibank ) Debt Protection disclosure after disputing my disposition regarding a ( - ) disclaimer she initially sent - -, - which states unemployed borrowers and/or part time employees are not eligible for " - '' which is now classified as " Debt Protection '' per ( Citibank ) due to servicer change/acquisition. It seems as if ( Citibank ) is not willing to refund a balance which is owed for cancelling a service I paid into " prior '' to ( Citibank ) acquiring an account generally speaking. I would be obliged for this letter to be shared with my California Attorney General and all governing agencies for this process is now considered fraud for fictitiously submitting a ( Citibank ) disclosure in place of a ( - ) disclosure automatically deeming a request/claim irrelevant.