Amex Prepaid Card Complaint

General purpose card Unauthorized transactions/trans. issues

Amex Prepaid card department,

General purpose card Unauthorized transactions/trans. issues North Carolina

- transactions from - on - duplicated on -. Showing twice each, once as pending as a hold, and once as cleared. This is causing my account to be in the negative. Widespread issue according to the - page. Customer service phone lines are down for the second day.

Amex customer in North Carolina
Nov 26, 2016

* Source: CFPB Complaint Database

Amex response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3AmexComplaint HistoryComplaints7/20148/20149/201410/201411/201412/20141/20152/20153/20154/20155/20156/20157/20158/20159/201510/201511/201512/20151/20162/20163/20164/20165/20166/20167/20169/201610/201611/201612/201602.557.51012.515Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3AmexUnauthorized transactions/trans. issues60.4%38.3%1.3%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageUnauthorized transactions/trans. issues0.1%48.3%25.0%3.2%23.0%0.3%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

Get Help

Get personal financial help today. Free tools, resources, and support you need.

Help Me

File a complaint

Submit a complaint with the Consumer Financial Protection Bureau today

File Complaint

Stop Phone Calls

Stop the phone calls, learn how to stop harassing phone calls

Stop Calls

Contact Amex

https://www.americanexpress.com/
800-528-4800
P.O.Box 981540
El Paso TX 79998
Amex
Amex

Loading similar complaints