JPMorgan Chase & Co. Credit Card Complaint

JPMorgan Chase & Co. Credit card department,

Rewards Louisiana

I applied for a Chase Freedom Card that pays 1.5 % back and was turned down for down for the card for some reason. I called Chase on - at - and spoke to a representative. I specifically asked the lady if I could change - of my current credit cards over to the new Chase Freedom Card and still get the $150.00 credit applied to my account if I spent $500.00 or more in the first 3 months of having the card and the lady told me I could. Chase then mailed me the new card and I in fact spent $500.00 and more in the first 3 months. Around -, I called Chase to find out Why I never got my $150.00 credit. They told me I could not get the $150.00 because my account was not new. I told the person I spoke to what the lady had told me about being able to get the $150.00.


had reviewed the phone call I made on - -, -, and found where their employee told me I would get the $150.00 as a statement credit if I spent $500.00 or more in the first 3 months of the account being open. However, he told me this was a mistake by their employee and they had no way of giving me the credit since my account was an existing account since -. So, even after finding I accepted the new card based on what I was verbally informed by their employee, they would not honor what I was told! I feel this is very wrong and is most likely illegal, as a company as large as Chase MUST stand behind what their employees inform customers! Further, it appears that Chase is willing to take better care of a brand new customer than a loyal customer of 24 year which is very, very poor business! If chase ca n't honor and stand behind what their employees tell customers, I will NOT be a customer for much longer, as they have violated my trust and banking is based on trust!