Capital One Credit Card Complaint

Capital One Credit card department,

Identity theft / Fraud / Embezzlement Washington

On -/-/16 Capital One agreed to settle my credit card account for $800.00. The $800.00 was paid through my spouses bank account on -/-/16, which cleared the bank on -/-/16. On -/-/16 Capital One took $75.00 from my bank account with no authorization to do so, the account was settled. I called in on -/-/16 to advise that an unauthorized payment was taken out of my bank acxount and the account with Capital One was settled out on -/-/16. I requested the funds be credited back that same day. The manager advised that it would take 15 days to be credited. 15-days expired on -/-/16 and as of today -/-/16 the funds have not been credited back to my bank account. I need assistance and I want to make sure this does not happen to other people.