Amex Credit Card Complaint

Amex Credit card department,

Rewards Virginia

- I opened an Amex credit card account in - - with offer to receive bonus - - if made $ - in purchases in the first - billing cycles. I did this as planned to make several purchases on - over next 2 years with major life events happening. - My - app is updated monthly ( around - ) and shows amount of spend. - I called AME- on - at - from - to ask if had met my spend requirements or needed to make more purchases. Agent confirms I have met spend requirements. I thank her and move on using my normal credit card for purchases. - call log shows call duration of - min, - sec - In - I noticed my spend level on the - app shows - $ 3- ( report date as of - ) - I called AME- on - at - from - and speak to - - because had n't received - credit when


me. She advised to give them a week to research. - call log shows call duration of - min, - sec - I called AME- on - and speak to - ( agent ID - ). - advises me that I already received credit and used it ( - different - redemptions I made ). I advised him those are not the same thing. He researches and then says I did n't meet the requirement, I had only spent $ - dollars which was why I did n't receive credit. He said could open an inquiry into issue. I advised last agent had done that. He advised appear to have happened. I at this point ask for supervisor. - Call is transferred to Supervisor - ( agent ID - ). I provide synopsis of above described events. She looked and does n't see any account notations or record of call from -. She sees inquiry opened for retrieval of call from -. We surmise this to be a system date and tied to the inquiry I had made prior date. That inquiry is not complete and she is not certain who it has been assigned to for review. She reviews account and advises I had only spent $1600.00 towards the min $ 2- requirement and that was why - credit not issued. She states that Marketing department makes no exception, even if AME- agent made error in settling these issues. At this point I terminate call and advise opening CFPB complaint for - review as AME- had advised me of A ) financial actions taken on the account that were not fulfilled or fulfilled incorrectly and B ) engaged in an act or practice involving a representation or omission that is likely to mislead a reasonable consumer like myself in a material way. - It 's clear that AME- agents are having a hard time answering basic inquiries here. From initial agent telling me I had met spend requirements, to subsequent agents telling me I had spent various amounts ( never the same ) or telling me I had received credits when it was clear I had not. - All I want is my -. Seems their rewards process might need review as well.