Capital One Credit Card Complaint

Capital One Credit card department,

Forbearance / Workout plans California

I have had a Capital One Account for at least 5 years. They gave me a $1500.00 credit increase in 2015. I have always made my payments on time and never late, but in - of 2015, I fell on my way to work for the - in - and -. I was laid up for 4 months with no work. I unable to get workman 's comp because the injury happened before I arrived at work. I was able to get state - but not enough to pay bill and rent. My only resource at the time was to use my Capital One Credit Card to survive and pay rent. $500.00 in - co-pays otherwise it would have gone to collection. I have ask Capital One to work with me to lower my Interest rate, but they have refused and just keep charging me interest every month so I will not be able to break even with this account in many years. Because of my high balance, my bank will not give me a consolidation loan to pay Capital One off and I ca n't get a credit card with lower interest rate. I do not want to loose this account because it will affect my credit and I have worked hard to bring my score up over the last two years. I am only $2600.00 in Credit Card debt. I have to be at least - before I can get any help. Please advise me what to do. I have this hanging over my head. I am back to work, but I am - living on - and - retirement only. Thank you