Citibank Bank Account Or Service Complaint

Citibank Bank account or service department,

Other bank product/service Deposits and withdrawals California

I 'm - and disable, I asked - bank to transfer money from my checking account on -/-/2016, city bank suppose to send me ATM card for my saving account ending on - to checking account ending - about $1500.00, city bank agent - stated he can do it because he has no access to it so transferred to his supervisor that said I can not do it because you do n't have the ATM card yet I told her I have the pin and was verified and you have my saving account number usually Transfer are between accounts not ATM, I have few checks coming on -/-/2016, what is going on why I can not transfer money between my accounts this is fraud at best I think CFPB must protect consumers aginst banks. Thanks