Citibank Credit Card Complaint

Advertising and marketing

Citibank Credit card department,

Advertising and marketing California

I have a Home Depot Credit Card ( issued by Citibank ) and I had used it to purchase items on promotion ( 6 months no interest ) on -/-/2016. I was promised that no interest would be charged if I pay in full by due date - -/-/2106 ). I have paid the transaction amounts for each month in full since then. For the month of - the total transaction I had was $11.00 which I paid prior to the due date. However, Ciitibank is charging me a $25.00 fee since I did not pay the minimum payment of $25.00. I do not agree to the minimum amount that Citibank is asking to pay as it would mean that the 6 months no payment no interest is not what was promised to me.

Citibank customer in California
Nov 18, 2016

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with monetary relief

Created with Highcharts 4.2.3CitibankComplaint HistoryComplaints12/20112/20124/20126/20128/201210/201212/20122/20134/20136/20138/201310/201312/20132/20144/20146/20148/201410/201412/20142/20154/20156/20158/201510/201512/20152/20164/20166/20168/201610/201612/20162/201702.557.51012.515Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3CitibankAdvertising and marketing0.2%54.4%12.7%26.9%1.4%4.3%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageAdvertising and marketing0.4%62.4%12.3%19.9%1.3%3.4%0.3%0.0%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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http://online.citibank.com/
800-870-1073
701 E 60th St N
Sioux Falls ND 57104
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