Capital One Credit Card Complaint

Capital One Credit card department,

Identity theft / Fraud / Embezzlement New Jersey

Capital One grossly mishandled a dispute with a charge that ended in a $3000.00 loss and the theft and extortion by a merchant who sold us my engagement ring. Due to Capital One 's gross negligence, misinformation from employees who do n't understand their responsibility to provide accurate and timely information regarding a dispute, and Capital One flat out " losing documents '' on multiple occasions - our dispute with this merchant who defrauded us dragged on for more than 6 months. Now, the merchant who sold us my engagement ring has the ring AND our $3000.00 - the merchant refused to return our money after accepting the return of the ring which was sold under false pretense and defective - now that they have my engagement ring which they 've since irreparably damaged, they 're keeping our $3000.00 and demanding another $1000.00 ( extortion ) to receive the remains of my engagement ring. After dozens of " dispute specialists and managers '' assured we have a strong case with more than enough evidence and expert testimony, Capital One 's position at the end was that it simply was not their problem - despite their reckless handling of the case.