Freedom Mortgage Mortgage Complaint

Freedom Mortgage Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Oregon

My mortgage was transferred from - to Freedom Mortgage without my knowledge. I believe the transfer occurred in -/-/-. I continued to make my monthly payments, on time, directly to - as I always had. I made electronic payments via - online billpay for the amount of $1500.00 for -/-/-, -/-/-, and -/-/- on -, -/-/-, and -/-/- respectively. - has stated that they forwarded those payments to Freedom Mortgage on -, -, and - respectively. - has assured me that all of those payments were forwarded electronically - not via paper check. Freedom Mortgage received the first - payments and applied them to my account, but they did not receive the -. - has not returned the - payment to me and has also repeatedly refused to provide any proof of them forwarding that payment to Freedom Mortgage. Freedom Mortgage has repeatedly


record is now in jeopardy. During every single call to - I have asked them to provide a transaction ID for that third payment of $1500.00 that they claim to have transferred to Freedom. They have refused to provide any unique identifier or proof of payment to help me locate this payment. - stated that the only way for one to find out more information about this transaction is for Freedom to directly contact - processing department. Freedom has refused to do that, and also refused to allow me to conference both companies onto the same call to resolve the issue. I 've launched multiple research tickets with both companies, and they have not made any progress in locating the missing payment nor disclosing any transaction information that would help me to do so. It 's also worth noting that I made my -/-/- payment to Freedom by check to prevent any further issues with my account, but they incorrectly applied it to the missing -/-/- payment. So while they are showing I still owe them for my -/-/- payment, it 's the -/-/- payment ( which I made on -/-/- to - via - online billpay ) that either - failed reimburse or forward that is currently missing.