Barclays PLC Credit Card Complaint

Closing/Cancelling account

Barclays PLC Credit card department,

Closing/Cancelling account Minnesota

Barclaycard talked to me on - -, 2016 informing me that there had been a payment that did not go through to them on my autopay ( though funds were always available and nothing changed on the side of my bank ) on my barclaycard - -. When I spoke to them on - -, I made a payment immediately by telephone which cleared my bank on - - as suggested by the barclaycard associate on the telephone. Barclaycard had never sent me anything in the mail to inform me that there had been any difficulty with the auto-pay or that any monies were owed because of it. The associate told me that my payment of $91.00 would put the account back into good standing - protecting my credit and giving me the opportunity to continue with my barclaycard - -. In good faith and taking the company at their word, I made the payment. Today, -/-/-2016 I received a letter from Barclaycard dated - - referencing a credit report that they pulled on me ( without prior authorization ) that was dated - -, 2016. The letter stated that based on the information that they had on - - that my account was to be closed. Regardless of already possessing this information, barclaycard coerced me into making a payment after the date of the report under the pretenses that my account would be in good standing. Needless to say, that was a lie to simply collect the payment. I am concerned that in an attempt to collect on a debt that barclaycard and its employees knowing lied to me about the effects of making a payment while already possessing foreknowledge that the account was slated for closure. I believe that a collection violation and fraud has taken place in the knowing misportrayal of the situation to me by barclaycard.

Barclays PLC customer in Minnesota
Nov 16, 2016

* Source: CFPB Complaint Database

Barclays PLC response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Barclays PLCComplaint HistoryComplaints2/20163/20164/20165/20166/20167/20168/20169/201610/201611/20161/20172/20173/20174/20170246810Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Barclays PLCClosing/Cancelling account42.5%57.5%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageClosing/Cancelling account0.1%10.4%6.1%2.6%0.9%14.5%65.1%0.3%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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