Barclays PLC Credit Card Complaint

Advertising and marketing

Barclays PLC Credit card department,

Advertising and marketing New York

Received an offer on my -Miles Member account to receive - bonus miles after $1000.00 purchase if I obtained a - - -. When the card arrived in the mail the paperwork indicated I would only receive - miles. I called customer service, they opened a case and said they did not know of any - miles offer. The following day I received the same offer for - in the mail. I emailed the retention area the copies and have been getting the run around for two weeks. I never activated the card as I had no intention of keeping it if this was a scam. I called today and requested they close the account as I did not wish to pay the annual fee which was billed to me. The paymentioned was due and I was not paying the if I was n't keeping the card.

Barclays PLC customer in New York
Nov 16, 2016

* Source: CFPB Complaint Database

Barclays PLC response to complaint:
Closed with non-monetary relief

Created with Highcharts 4.2.3Barclays PLCComplaint HistoryComplaints2/20163/20164/20165/20166/20167/20168/20169/201611/201612/20161/20172/20173/20174/201701234567Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Barclays PLCAdvertising and marketing40.9%40.9%18.2%Closed with explanationClosed with monetary reliefClosed with non-monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageAdvertising and marketing0.4%62.4%12.3%19.9%1.3%3.4%0.3%0.0%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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