Amex Credit Card Complaint

Amex Credit card department,

Balance transfer California

I transferred a credit balance from an American Express business card to an American Express personal card. Unfortunately, since the credit balance exceeded the balance on the personal card, American Express unilaterally decided to issue a check for the difference of $86.00. This check was first issued on -/-/2016 but never arrived. I contacted American Express and -/-/2016 the check was resent, however this check too has not arrived. I contacted American Express on -/-/- to check on the status of the check, and they again reissued it without asking my permission. This means that if the -/-/- check arrives, it will be voided, and I will not be able to cash it. However, after 18 days, it is unlikely that it will arrive. American Express has also stated that they have sent email messages, however I have not received those either. The likelihood that both American Express ' - mailed checks and emails all were undeliverable is very low. Therefore, I believe that American Express is not doing as it says, whether due to system difficulty or negligence.