Citibank Credit Card Complaint

Advertising and marketing

Citibank Credit card department,

Advertising and marketing Maryland

Citibank advertised a promotion for its - co-branded with Sears to provide a 10 % statement credit for purchases cumulatively exceeding $300.00 and made at gas stations, grocery stores, and restaurants in - and -, 2016, specifically stating : " For total eligible purchases of $300.00 or more each month -/-/16 - -/-/16 up to a total statement credit of $100.00 each month. '' I registered for the promotion on its first day and spent over $1000.00 in each of the - and - billing cycles at gas stations, grocery stores, and restaurants. Citibank, however, has credited me only the first $100.00 statement credit and is refusing to provide me with the second.

Citibank customer in Maryland
Nov 15, 2016

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with explanation

Created with Highcharts 4.2.3CitibankComplaint HistoryComplaints12/20112/20124/20126/20128/201210/201212/20122/20134/20136/20138/201310/201312/20132/20144/20146/20148/201410/201412/20142/20154/20156/20158/201510/201512/20152/20164/20166/20168/201610/201612/20162/201702.557.51012.515Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3CitibankAdvertising and marketing0.2%54.4%12.7%26.9%1.4%4.3%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageAdvertising and marketing0.4%62.4%12.3%19.9%1.3%3.4%0.3%0.0%ClosedClosed with explanationClosed with monetary reliefClosed with non-monetary reliefClosed with reliefClosed without reliefIn progressUntimely responseSource: Consumer Financial Protection Bureau

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http://online.citibank.com/
800-870-1073
701 E 60th St N
Sioux Falls ND 57104
Citibank
Citibank

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