Discover Credit Card Complaint

Closing/Cancelling account

Discover Credit card department,

Closing/Cancelling account New Jersey

Dear Sir/Madam, I am filing a complaint about Discover credit card ( account # - ). This account was opened on -/-/- and according to the terms and conditions, the card will receive - miles per every dollar spent and the first 12 month 's earned miles will receive a match bonus. Since account opening, I have earned - miles. My account has always been paid timely. Discover card closed my account for no reason on -/-/-, just a few days before the first annual anniversary. After my account closure, they not only denied my last statement miles credit but also told me that I would not receive the annual match credit. They stated that their program policy is if the account is closed, it will not receive the match bonus. It is apparent that Discover card closed my account just 4 days before the 12-month anniversary just to deny my due credit of $2300.00. Discover has been trying to deceive its customers to open and use their credit cards with a promotion that they know they will deny in the end. This type of deceptive practice can not be allowed. I am hereby asking discover card to credit my account - miles in cash format of $2300.00 as a direct deposit to my linked bank account.

Discover customer in New Jersey
Nov 11, 2016

* Source: CFPB Complaint Database

Discover response to complaint:
Closed with explanation

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https://www.discover.com/
224-405-1747
[email protected]
P.O. Box 30943 
Sale Lake city UT 84130
Discover
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