Federal student loan servicing Dealing with my lender or servicer trouble with how payments are handled
Nelnet Student loan department,
Federal student loan servicing Dealing with my lender or servicer Trouble with how payments are handled Texas
I started going to - college to take courses to qualify for - in my state. Nelnet put me on automatic deferment. I have no major concerns with that, but what has really pissed me off is that I have called on multiple occasions to tell them to reinstate my automatic ACH payments. I have money to pay for my student loans and do not need nor do I want the deferment. It is now - and I am seeing that my last payment was made on - 2016. There is no way I can payback multiple months. But they need to reinstate my ACH payments! Why are they refusing to do this? I have a right to pay my debt!
Nelnet customer in Texas
Nov 11, 2016
* Source: CFPB Complaint Database
Nelnet response to complaint:
Closed with explanation
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