Risecredit, LLC Payday Loan Complaint

Risecredit, LLC Payday loan department,

Payday loan Payment to acct not credited Payment to acct not credited California

I had a balance of $100.00 and I refinanced my loan. I noticed on the receipt it was showing a negative balance of -. I called thwn and asked why it was showing a negative balance and the rep said it was a glitch in their computer system. When I refinanced they gave me the new loan minus the existing balance of $100.00. I paid my loan off in full on -/-/2016. I recieved comformation my loan was paid off and then on -/-/2016 they said I owed - due to a " returned payment '' on -/-/ That was the day I refinanced, so the returned payment was From the glitch of the - that was showing on their system. I spoke to my bank and they said there was never a returned payment and this company was definitely paid. In addition, my bank provided me with trace numbers for all previous transactions. I have called this company everyday since -/-/2016 and today in -/-/2016 it is still showing I owe this money with additional interest, of course. When I talk to the supervisor just gives a carefully scripted response that it is " under review '' despite the fact that I have provided them with all pertinent information. Im at a loss of what else to do bc it is impacting my credit because it is showing I have an outstanding balance of over $1000.00