Nelnet Student Loan Complaint

Federal student loan servicing Dealing with my lender or servicer having problems with customer service

Nelnet Student loan department,

Federal student loan servicing Dealing with my lender or servicer Having problems with customer service Georgia

Account Number # -. Dear Original Creditor : I know that you must receive an overwhelming amount of mail so I will try to keep this letter as brief as possible and to the point. During -/-/- to -/-/2014, I possessed student loans with your company that right now is up to date and subsequently been refinanced through another loan servicer. Unfortunately, I do have late payments that are showing from over two ( 2 ) years ago and I am writing to request if there is a way to have this information revised. At the time of these late payments I was unemployed and struggling to find gainful employment to make ends meet for my family. Furthermore, the student loans with your company had been in unemployment deferment however due to my own negligence I did not management the process of keeping up


NELNET loans, this event did result in me falling behind in my bills. I am currently working on rebuilding my credit and in doing so have learned just how essential organizational and financial management principles are. I am in a considerably better situation today and take full responsibility for my actions long ago. I am asking for a measure of goodwill to delete the negatives off my credit report with all - bureaus. I understand that you are under no legal obligation to respond to my letter, but this act of goodwill would not only help my credit repair tremendously but also afford me great opportunities in the near hopeful future. With this gesture of goodwill NELNET will forever have my gratitude. I thank you for your consideration in reviewing this matter and taking the time to read this letter. Respectfully, - -

Nelnet customer in Georgia
Nov 09, 2016

* Source: CFPB Complaint Database

Nelnet response to complaint:
Closed with explanation

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