Pacific Union Financial, LLC Mortgage Complaint

Pacific Union Financial, LLC Mortgage department,

FHA mortgage Loan servicing, payments, escrow account Arizona

On -/-/-, I received a phone call from Pacific Union Financial Services at -. The gentlemen I spoke to on the phone stated they ( Pacific Union ) had not received my -/-/2016 payment. I explained to him that I made the payment on -. I was at work and I could n't go find my email confirmation. He reassured me that they had not received the payment. So I scheduled another draft out of my checking account in the amount of $1000.00. I told him I would call back later to so they could investigate and see what happened to my payment. I called back the same day -/-/- at - and spoke to - and tried to explain to her that I made the payment on -/-/- and she stated she could n't find a payment. I asked to speak to a supervisor and she told me no one was available. She told me she would have - or - ( supervisors ) call me back to look into my payment. As of -/-/- I have not heard back from Union Pacific Financial, - or -. I found the email confirmation of my payment. They have reported a delinquent payment to the credit bureaus. My account is not delinquent and I have the payment confirmation.