Non-federal student loan Dealing with my lender or servicer received bad information about my loan
Navient Solutions, Inc. Student loan department,
Non-federal student loan Dealing with my lender or servicer Received bad information about my loan California
I was told in -/-/- that i was eligible for an " auto pay '' program and as a result my next payment would n't be due until -/-/-, so I made plans with the extra money in -/-/-. I spent some and put some into savings. -/-/- I got a call from Navient in which they informed me that they made a mistake and that I was n't eligible for the " auto pay '' and, as a result my payment is now past due and I owe for -/-/-. I now have to take money out of savings to cover the mistake. I do not trust these people to be handling my debt responsibly.
Navient Solutions, Inc. customer in California
Nov 02, 2016
* Source: CFPB Complaint Database
Navient Solutions, Inc. response to complaint:
Closed with non-monetary relief
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