USAA Savings Money Transfers Complaint

USAA Savings Money transfers department,

International money transfer Other transaction issues

I live in - ( - ) and use the USAA Bank in -, since I reached -, to collect my SS payments, then once a year I transfer the amount to my - bank ( - Bank - ). Never a problem until last week when I wanted to make another transfer. The international wire dept, said that they has new verification questions to ask before being to wire money. I said " fire away '' but they told me that their 'question qenerator ' would not give them question to ask to verify me - and therefore no transfer. I spoke with their banking dept. and then their technical department ( both gave me - verification ). Both ( at different times ), transferred me back to the international wire department - but I get the same reaction : " we have some different questions to ask, so we still can not wire the funds to you ''. They refused to let me speak to a - and no one has phoned me. I have no idea what the problem is and neither do the - department ( referred to above ). I changed all of my login, pin code, and - security questions thinking that this might be a good idea. But I still get the same reaction ( now - working days ). My credit rating is gold plated ( in - but, I suppose, in the - as well ). USAA will not or can not say what needs to be done to break the log jam, and I am writing to you in the hope that you can determine what the issue is here and when it will be cleared up. ( I filled in your - - to show what ought to have occurred - but did n't ).