USAA Savings Bank Account Or Service Complaint

USAA Savings Bank account or service department,

Checking account Account opening, closing, or management Texas

I had several accounts with the financial institution USAA, and recently they closed my checking account. I had no idea why as I was under the impression that I had a $0.00 balance in that account as I had lost my job and had no income for a couple of months. Come to find out, they reversed a dispute that both they and the merchant agreed was invalid and recharged my account for the amount, overdrafting me and then closed the account as I did not make a deposit in the timeframe they required. At no point did my bank send me any correspondence about the actions they were taking on the account at all. In the meantime my savings account was kept open, so when my direct deposit for my first paycheck went into the account today, they blocked my funds from being used until I pay them the $25.00 that I owe them. The entire process has been upsetting to say the least, especially due to the lack of clear standards and rules and most importantly ; communication.