Citibank Money Transfers Complaint

Citibank Money transfers department,

International money transfer Money was not available when promised New Jersey

Dear -, Complaint against CITIBANK, -, hold client 's money which was wired from - to - more than fourteen days and did n't forward money to final beneficiary me - - account - - -, -. Further more, CITI Bank never forward money to my account - - -, sender recalled money back and CITIBANK will charge money to sender for recalling money back and may takes another 10 days.It is very ridicules and very bad practice. The sum of - $5500.00 with all charges paid upfront was transferred on - - - by - Bank, - to my account with the - - - on behalf of my partner, a - - -. The compliance queries raised by Citibank were dealt with by - Bank on - - and - - respectively certifying the status of the sender, - - - - and the source of the legitimate funds ( savings accounts ) .CITIBANK has not raised any subsequent queries nor have they


I am a - -. My partner, - - - - and I have jointly bought a condominium in - - -- in - -. He did fund transfer before which was never more than three days to my - - - account. I am concerned that CITIBANK has still not forwarded or routed the funds to my bank, - - - without giving my partner 's bank any explanation even after all due diligence were complied with. As a result of this undue delay, - - has now requested his bank to recall the funds from CITIBANK, - with full compensation. It appears that CITIBANK will deduct expenses and charges even though these were paid upfront before sending the monies back and at their timescale! This practice is unacceptable in international banking especially when the problem lies with CITIBANK. My partner, - - is currently here in the - to be with me and he needs the funds to cover the expenses of the refurbishing of the jointly owned condominium in Florida. Details of Transaction and Transfer of Funds from - - to the - - -. -. SENDING BANK : - - BANK -, - -. SENDER : - - - BANK DETAILS : REF : - - SENDER 'S REF : - - DELIVERY REF : - DATE OF TRANSFER : - - - TRANSFER INFO : REQUESTED AMOUNT - $5500.00 RATE OF E-CHANGE - - - CONTRACT : - BANK - CHARGES : GBP - AGENTS BANK CHARGES : GBP - AMOUNT DEBITED TO - - 'S ACCOUNT : GBP - -. THE SUM OF - $5.00 WAS SENT TO THE - - - - - - - - - - CITIBANK - corresponding bank of - for the BENEFICIARY, - - -. BENEFICIARY 'S ACCOUNT : - -. ROUTING NUMBER : - MONEY TRANSFERRED ON - - - FUNDS ARRIVED IN CITIBANK ON - - - QUERIES RAISED BY CITIBANK ON - - - - BANK RESPONSE ON - - - - BANK RESPONSE TO COMPLIANCE ON - - - - - MADE SEVERAL INTERNATIONAL CALLS TO HIS BANK IN THE - TO - UP THE PAYMENT TO THE BENEFICIARY. - - EMAILED HIS BANK TO RETRIEVE THE MONIES HELD BY CITIBANK WITH COMPENSATION FOR NON DELIVERY OF THE SAID FUNDS TO THE BENEFICIARY ACCOUNT ON - - -.