Guaranteed Rate Mortgage Complaint

Conventional fixed mortgage Loan servicing, payments, escrow account

Guaranteed Rate Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Indiana

I received a letter from Guaranteed Rate stating that I have not provided " Hazard Insurance '' for my home located at - - - - - IL -. They paid the bill and received the rider for the insurance in - from escrow. We have a previous complaint that was filed although they replied with a resolution it was not just. At this point they are just harassing me for no reason at all. I will attach a letter from Guaranteed rate that specifically recognizes the coverage and yet we receive letters requesting proof of insurance. Also, I will attach the invoice that was paid out of escrow ( LATE! ) by Guaranteed rate. Harassment, plain and simple.

Guaranteed Rate customer in Indiana
Oct 26, 2016

* Source: CFPB Complaint Database

Guaranteed Rate response to complaint:
Closed with explanation

Created with Highcharts 4.2.3Guaranteed RateComplaint HistoryComplaints5/201212/20124/201311/20132/20144/20146/20159/20154/201610/201600.511.522.5Source: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3Guaranteed RateLoan servicing, payments, escrow account90.9%9.1%Closed with explanationClosed with monetary reliefSource: Consumer Financial Protection Bureau
Created with Highcharts 4.2.3National AverageLoan servicing, payments, escrow account0.2%5.8%5.1%1.1%2.3%4.0%80.3%1.2%Untimely responseClosed with non-monetary reliefClosed without reliefClosed with reliefClosedClosed with monetary reliefClosed with explanationIn progressSource: Consumer Financial Protection Bureau

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