USAA Savings Mortgage Complaint

USAA Savings Mortgage department,

Conventional fixed mortgage Loan servicing, payments, escrow account Washington

I pay excess principal on my monthly mortgage. The check is sent monthly for -, and the mortgage payment due is around -. Despite numerous calls ( around 10 ) to the mortgage servicer, they continue to intermittently misallocate my payment, helping themselves to extra interest or advancing my monthly payment by one month. They tell me it is fixed, and the next month they do the same thing. I bank with USAA Federal Savings Bank in T-. They originated the loan. Both - and - have serviced the loan, and both companies have repeatedly misallocated my payments. The information from - is attached. The information from - was modified after my call to them this week, and no longer reflects their misapplication of my - or - payment. This should also be illegal : changing banking documents rather than showing the correction-