USAA Savings Consumer Loan Complaint

Installment loan Taking out the loan or lease

USAA Savings Consumer Loan department,

Installment loan Taking out the loan or lease North Carolina

I am a victim of ID Theft. Someone has used my information to open a couple fraudulent loans with USAA as well as filing fraudulent claims using my information. I disputed the debt with USAA and provided the fraud packet as well as a police report outlining fraudsters name, address history, etc. USAA never returns my call. It 's been almost a year since I 've disputed this. They tell me they are investigating and never call back. USAA also sold the debts to a collection agency while I was disputing it. They were aware I said it was fraud and they still sold it. I called them approximately two weeks ago only to be told ( several times ) they would call back in a couple days and never do. I believe they are stalling and not resolving these debts in order to resell them. It 's been well over the allowed 60 days to investigate and resolve this fraudulent debt. These debts are significant and my credit is being damaged. There are - loans - is over - and - is almost -.

USAA Savings customer in North Carolina
Oct 10, 2016

* Source: CFPB Complaint Database

USAA Savings response to complaint:
Closed with explanation

Consumer disputes how USAA Savings handled their complaint

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