Citibank Bank Account Or Service Complaint

Citibank Bank account or service department,

Savings account Account opening, closing, or management Oklahoma

I would like to file a claim regarding my Citibank Saving 's promotion. I logged into my account and saw this promotion in -. Then I clicked the link in the promotion to enroll. I also called the phone number provided in the promotion, and sent a secure message to Citi customer team to confirm. Both service representatives confirmed that I successfully enrolled into this promotion, and I should receive the bonus after I completed the requirements. As stated in the terms, this promotion is valid for my existing Citibank Saving account. Here are the terms for the promotion offer I enrolled : The cash bonus will be credited to your new or existing Citibank ( R ) Savings Plus Account within 90 calendar days from the date when you completed all offer requirements. To qualify for a cash bonus offer, you must first enroll by clicking " Enroll now '', visiting a branch and asking a Citibank Representative, or by speaking with a Citibank Representative through CitiPhone Banking ( R ) by -/-/16. You must make a minimum deposit of $25000.00 in new-to-Citibank funds into a new or existing Citibank Savings


amount of your qualifying deposit. The qualifying deposit tiers are : $ - $49000.00 earns a $300.00 bonus ; $ - $99000.00 earns a $400.00 bonus ; $ - $240000.00 earns a $500.00 bonus and $250000.00 and more earns a $700.00 bonus. The qualifying deposit must be maintained in the Citibank Savings Plus Account until -/-/16. I funded my Citi Saving account with deposit of $25000.00 in new -to-Citibank money in - and maintained the amount until -, which met the requirements for the $300.00 bonus in the promotion terms. However, Citibank refuse to give me the bonus stated in the promotion. I contacted Citibank and they conducted a investigation for my case. The result letter of the investigation said that they can not find the promotion in my account. As stated before, I clicked the link in the promotion page to enroll. I also called the phone number provided in the promotion, and sent a secure message to Citi customer team to confirm that I have successfully enrolled into this promotion. I have taken a screenshot of the promotion, and saved all the communications with Citi customer service representatives as my record.