Conventional adjustable mortgage (ARM) Application, originator, mortgage broker
Shellpoint Partners, LLC Mortgage department,
Conventional adjustable mortgage (ARM) Application, originator, mortgage broker New York
I had applied for a refi with - - through loan officer - -. He kept encouraging me not to pay my mortgage on time because we might close on the refi. This went on for 4 or 5 months and then I was told I was denied in a voice mail. He said I would receive a denial letter explaining everything. I have never received it. I notified him and I notified his supervisors on more than one occasion and I still have not received the denial letter.
Shellpoint Partners, LLC customer in New York
Sep 28, 2016
* Source: CFPB Complaint Database
Shellpoint Partners, LLC response to complaint:
Closed with explanation
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