Synchrony Financial Credit Card Complaint

Synchrony Financial Credit card department,

Other fee New York

Called - - credit card ( Synchrony Bank ) and asked about Foreign Transaction Fee because it does not show in my account. Representative ASSURED me it is many time it is zero percent so I asked to send me in writing which she can not find. Supervisor ASSURED me it is zero percent but there is nothing in her computer or can not email me. They only postal mail and will take 30 days. I research online and there is nowhere where it says zero percent. They are lying. They will probably deny they ever said zero percent, which is why I wanted it in writing.