Amex Prepaid Card Complaint

Amex Prepaid card department,

General purpose card Unauthorized transactions/trans. issues New York

I reported fraudulent activity to American Express on -/-/- for my Serve Prepaid account. There were approximately - charges totaling $430.00 from -/-/--/-/2016. American Express has since closed my account, told me that the charges were authorized, and has refused to provide any additional information or credit. The fraudulent charges triggered a balance transfer and used up all my funds.