Citibank Credit Card Complaint

Customer service / Customer relations

Citibank Credit card department,

Customer service / Customer relations Texas

I had a credit card with Banamex. My account is closed. The company contacted me to inform me that the company was closing and they needed to send me $310.00 ( refund ). They claimed they mailed the check but had the wrong address. I updated my address via phone and completed/mailed the required loss declaration paperwork in - and I still have n't received my check. I called several times. This is my second complaint. This company is extremely unprofessional. I would like my check so I can officially termite the relationship.

Citibank customer in Texas
Sep 26, 2016

* Source: CFPB Complaint Database

Citibank response to complaint:
Closed with monetary relief

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Contact Citibank

http://online.citibank.com/
800-870-1073
701 E 60th St N
Sioux Falls ND 57104
Citibank
Citibank

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